Retailer Expectations for Supplier Food Safety

Retailer Expectations for Supplier Food Safety

• Supply Chain Understanding
• Retailers Expectations
• Customers Business Structure
• Comprehensive Contact Database
• Information Required for Recalls
• When a Problem Becomes a Crisis

Supply Chain Understanding

Supply Chain Components and Responsibility matches the flow of transport:

• Farm
• Processor
• Warehouse
• Retail
• Consumer

Retailer’s Expectations

• State of the Industry Technology
• Solid Product Protection Programs (Physical, Chemical, Biological, Security)
• Effective Crisis Mgmt. Team
• Regulatory Knowledge
• Third Party Interactions (San & QA)
• Media and “SIG” Issues Awareness
• Invitation to Tour Facilities
• Periodic Food Safety System Reviews
• Excellent Communicator & Partner

Customer’s Business Structure

• 80-20 Rule of Business Base or “Top-10”
• Know Customer’s Distb. Structure
• Know Customers Recall Program
• Know Customers Key Contacts (Recall, Legal, Media, Sales, Customer Service)

Distribution Network

Contact Database (24/7)
Dave Wiemer – QA Director
Work phone: 952.294.7459
Cell/pager: 612.845.5901
Home phone: 952.593.3850
Wk email: dave.wiemer@supervalu.com
Hm email: davewiemer@aol.com
Alternate Contact: Stephanie Riordan

Information for Recalls

• Full Disclosure of Problem: Depth of Issue (How & When)
• Product Specifics: Pack/Size, Lot Code, Est. #, UPC
• Shipping Specifics: PO’s, Quantities, Arrival Dates
• Clearly Defined Disposition: Return, Pick-up, Destroy etc.
• Regulatory Authorities Involved: Public Health?
• Media and Press Activity: USDA, Other
• Potential for Litigation: Customers, Others
• Cooperation during Closure

When a Problem Becomes Crisis

• OPEN COMMUNICATIONS
• Take Care of The Customer
• Harmony with Regulatory/Health Investigations, Press Materials
• Public Face – What you Know and what you’re doing
• Review the Crisis after Closure: Packer & Customer & Regulatory

David Weimer
David A. Wiemer, earned his B.S. in Microbiology in 1977 at Iowa State University and his M.B.A. in 1987 at the University of St. Thomas. He has been with Supervalu, Inc. since 1997. He has held several positions at Supervalu with his current position being Corporate Director of Quality Assurance. Some of his responsibilities are product recall, regulatory, corporate food safety, vendor appraisal, and corporate label – Quality Assurance. David also worked for Oscar Mayer from 1977-78.